Do you desire work that has meaning? Work that helps others find healing?

Advoz is looking for a bilingual Restorative Practices Case Manager that is self-motivated, empathetic, and community-oriented.  This job encompasses individual, detail-oriented work as well as volunteer mentoring and maintaining partner relationships.  The right candidate will have a strong commitment to restorative justice values, experience working with diverse teams, and a natural capacity to meet deadlines. 

If you are interested in this position, please email krista@advoz.org.  Include your resume and a cover letter that addresses the following questions: 
1) What draws you to Advoz and the work of Restorative Justice? 
2) What skills or vision do you bring to engage and support the community volunteers who facilitate Advoz programs?

Restorative Practices Case Manager

Job Title:           Restorative Practices Case Manager 
Reports To:       Director of Restorative Practices 
Oversees:          No other employees 
FLSA Status:      Non-exempt 
Status:               37.5 hrs./week 
Benefits:           Holidays, Paid-Time Off, Life Insurance, Simple IRA Retirement Match (after first year) 


 Advoz, a leading provider of restorative justice and conflict services in Pennsylvania, seeks an organized, compassionate, and passionate individual to fill the key role of Restorative Practices Case Manager. The right candidate will have developed organized and detailed-oriented work practices, have effectively worked with volunteers, and demonstrate a practical/theoretical understanding of restorative justice values and practices. The position has an opportunity to coordinate and witness the impact of a pioneering program that restores relationships with hundreds involved in crime and violations each year. 

 Essential Responsibilities Include: 

Program Coordination & Case Management (Victim-Offender Conferencing and Making Peace)

  • Complete the intake, processing, and closing of referrals. 
  • Contact referred parties to prepare and gauge readiness before assignment to a facilitator. 
  • Prepare and assign cases to volunteer facilitators on a timely basis. 
  • Support and encourage volunteer facilitators as they work on each case or workshop. 
  • Assist directly with specific, challenging Victim-Offender Conferences. 
  • Coordinate venue rentals and preparation for meetings and training. 
  • Take on personal cases/workshops if there is a backlog beyond the volunteer capacity. 
  • Prepare monthly and quarterly program reports with analysis and evaluative comments. 
  • Assist with the programmatic volunteer training. 
  • Assist with (and participate in if needed) circle processes that result from a conference. 
  • Assist with the oversight of restorative justice interns  
  • Develop and maintain up-to-date program and training documents. 

Program Outreach & Administration 

  • Attend conferences, workshops, seminars, and meetings to learn about and represent the unique needs of crime victims and offenders in using facilitated dialogue. 
  • Maintain a positive working relationship with the Department of Juvenile Probation, Youth Aid Panel, Victim/Witness Services and other referral agency representatives. 
  • Help build an increasingly diverse group of volunteers.
  • Help develop and maintain new referral partnerships.
  • Participate in and provide input for quarterly, half-yearly, and yearly oversight reports for the restorative justice program. 

 Required Skills and Qualifications 

  • Spanish language proficiency  
  • Detail-oriented and organized, with a strong orientation to deadlines.  
  • An understanding of the principles and restorative justice values 
  • Experience working with volunteers and/or mentoring in a professional capacity.  
  • Excellent oral and written communication skills. 
  • Ability to work independently and collaborate within a team.
  • Proficient in MS Office, especially Excel  

 Preferred Experience 

  • Experience in administration/human services  
  • Professional, volunteer, or lived experience in Lancaster County  
  • A valid driver’s license and occasional use of a personal vehicle 
  • Bachelor’s degree, equivalent, or higher in a related field is a benefit but not required. 

 Work occurs primarily during office hours (8:30 am – 4:30 pm) with the expectation of occasional weekend and evening meetings with clients, volunteers and/or special events. Work is primarily sedentary in nature, with occasional requests to travel within Lancaster County and lift up to 40 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Salary: $41,000 – $43,000 per year plus some other financial benefits